H.I.N.T. Quick Start Guide - COVID-19 Update

The following is the Quick Start Guide to the Hyundai In-Store Notification Tool (HINT). This guide is everything you need to know about HINT and how it works.

How HINT Works

How to Use HINT

  • Enroll in HINT 

  • To download the SureCritic for Business mobile app, search "SureCritic for Business" in the Google Play Store or Apple App Store, and click download 

  • Log in to the app with your SureCritic username and password. Then accept the Terms of Conditions and Push Notifications on your device 

  • Select the menu icon in the upper left-hand corner and select "Settings" 

  • Find your HINT text number 

  • To add users to your dealership's SureCritic account, go to the blue menu on the left-hand side of the screen. Click on "Settings" to get to the drop-down menu. In the drop-down menus, click on the "Users" tab 

  • Click on the "Invite User" tab to add a new user. Input their first name, last name, and email address. Click on "Invite User" to add them to the program 

  • Locate incoming messages under the "messages" tab in the menu 

  • Send a test message to your HINT number 

  • Display table tents and signage in any location in your store that may not have staff there to help (waiting areas, restrooms, amenities stations, service write-up area, shuttle area, cashier). For dealerships with active subscriptions to AutoNetTV, HINT signage will be displayed on TV screens within your dealership 

  • Post COVID-19 signage in areas of the Sales or Service side of the dealership 

  • Respond to your customers once you receive the push notifications directly from your phone or on your desktop through your SureCritic dashboard 

How to Navigate the Dealer Dashboard

  • Dealer dashboard grants you access to your HINT messages 

  • This will take you to a new screen displaying any new message. "Open" in the top right corner of the message box means the message has been opened

  • Sentiment Definitions 

    • Positive: the feedback is focused on the appreciation of good habits and encouraging a repeated experience
    • Neutral: the message is not defined by overtly negative or positive verbiage
    • Negative: verbiage is focused on what is bad or lacking 
  • The filter defaults to notify you of any unread messages. If you would like to access pending, closed, and reported conversations, click on "All," and a drop-down of your options will populate
  • Message Type Definitions
    • Open: a message without a response
    • Resolving: the message has been responded to but not yet resolved
    • Closed: manually closed after 7 days, customer resolved and responded yes
    • Reported: spam message (all phone numbers are open to spam texts, if you report the incident, then it's blocked for all numbers for good on the network)
  • Selecting "Closed" will show you a list of all the In-Store Notifications you have received that have been resolved and closed 

  • If you click on one of the names/phone numbers of the closed conversations, it will open up the full dialog 

Support

Phone: (855) 307-8706

Email: hyundai@surecritic.com

Monday - Friday 6:30 am - 4:30 pm Pacific

For in-application real-time support, send a direct chat message to one of our support representatives or browse our support materials' collection in our dedicated Hyundai Resource Library.

For how-to videos, view the links below:

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