Frequently Asked Questions (FAQ)
The following are a collection of frequently asked questions from the Sales program commencing in July of 2020
Question: How long from the RDR date will it take for the survey to be deployed?
Answer: RDRs will have the same 7 day aging period through HAEA before being deployed
Question: Will there be an option within this platform to update/edit the email address for a resend feature?
Answer: Not at this time. There is a feature to allow reminders to be sent manually with a click from the email status report.
Question: Who is the best person to contact about Login issues?
Answer: Send an email to Hyundai@surecritic.com
Question: Will rescores be the average of the two scores submitted by the customer, or will the rescore replace the original score?
Answer: ReScores replace the original score
Question: Will there be a low score alert?
Answer: All users signed up will receive low score notifications on reviews and private reviews. User settings can also be updated by going to Notification Settings
Question: How many days does the customer have to complete the survey?
Answer: 30 days
Question: How does this incorporate remote sales and delivery?
Answer: Remote sales and delivery are denoted on the RDR. The survey is designed to work for all customers regardless of the method of delivery.
Question: Will the reputation tab separate sales from service on social media platforms
Answer: Not at this time, but this is an evolving space and we see trends that may allow for easier separation in the near future.
Question: How long after a survey is completed is a dealer allowed to submit a rescore?
Answer: Immediately. The only requirement is to publish a response in advance of hitting the ReScore request button.
Question: Will the survey period continue to cut off on the 26th of the month or will it be aligned with the sales calendar?
Answer: No. This process will follow service where there are 14 days after the end of every month to close out rescores.
Question: Can I get a copy of this latest training presentation?
Answer: Yes - Download Presentation PDF
Question: Can I watch the presentation as it was recorded?