RO Data Flow
The following is the RO data flow process from extraction to delivery.
- HAEA extracts RO records and applies approved business rules to determine HCR eligibility.
- HAEA sends a data feed to SureCritic approximately two (2) business days after RO closes.
- HAEA supplements any good RO records that don’t include an email address with email addresses provided by customers from sources such as MyHyundai.com.
- SureCritic emails the HCR invitations to all eligible customers.
- Reminder emails are sent three (3) days after the initial invitations.
- HCR links expire 30 days after the initial invitations.