Hyundai Customer Feedback Program Support

• Respond to Reviews
• Respond to Negative Reviews
• ReScore Guide
• ReScore Process
• Ratings & Reviews
• Concern Resolution Guide
• Concern Resolution Process Overview
• Respond to Positive Reviews

• ReScore Calculation
• Set Up Employee Pages
• Staff Report
• HSR & HCR Mulligan Program Guide
• Appeal Process
• Locating the Benchmarks Report
• Request a ReScore
• HSR & HCR Mulligan Program Frequently Asked Questions
• Add and Remove Users on your Account
• SureCritic Business Review Page Updates

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• New UI HCR Review Guide
• Dealer Scorecard QRG
• HCR Survey Questions
• View Technician and Advisor Details on a Survey or Review
• RO Data Flow

• HSR - Training Presentation and Video Archive
• Frequently Asked Questions (FAQ)
• HSR Buyer Survey Questions
• RDR Eligibility and Exceptions
• HSR Rejecter Survey Questions
• RDR Data Flow

• Respond to Messages - Video
• H.I.N.T. Quick Start Guide - COVID-19 Update
• Recorded Webinar
• Webinar Training
• Instructions
• My Number - How to find your Text the Manager number - Video
• DPSM Quick Start Guide
• HINT Enrollment Form
• Respond to Messages
• Reorder HINT Materials

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